Frequently Asked Questions
About Yoyen Designs
We are a family-owned E-shop looking to provide our customers with creative and unique gifts. Our goal is to offer one-of-a-kind products created from the highest quality materials, and with the utmost attention to detail.
Can the products that you offer be customized?
Yes, we can customize the color or dimensions of the products that are handcrafted in our studio. We can also personalize our prints, gift tags and gift enclosures. Please email us and we will be glad to work with you in creating your perfect custom-made gift. Please note that some custom orders may incur an additional fee as we will need to rework our process and/or digital files.
The handmade gift that I want to purchase is sold out, will it be restocked?
If you are interested in a product that has been sold out, please email us to be notified when the product becomes available.
How accurate is the online color representation of your products?
Even though we have done our best to display the colors of our products, they may vary slightly from what you see on your computer screen. The nature of different browsers and monitor settings may affect the way you view colors on your screen.
Some legal info about our digital products... If you are purchasing a digital product, you agree to use it for personal use only. Our digital products cannot be distributed or sold to other persons or parties.
How can I make a purchase if I don't want to use my credit card online?
Email us with your order information and details, we will get back to you as soon as possible. After we have discussed your order, you can mail a personal check to the address listed in our contact page. Note that all personal checks take about 7-10 business days to process. We will ship out your order after your check has been cleared.
What can I do if I'm having issues with placing my order?
If you are having issues ordering a product, please send us an email and we will be happy to assist you. Include your first and last name, and the item(s) you are attempting to purchase. We will try to get back to you as soon as possible.
Our goal is to send shipments out in the post as quickly as possible. The shipping process will vary depending of the nature of your order and its complexity. If you are purchasing an item that is in stock, your order will be shipped within 1-2 days after your payment is cleared. Unless otherwise stated, the shipping is included in the purchase price. Yes, we offer complimentary standard delivery to all U.S. addresses!
Do you ship outside of the United States?
Unfortunately, at this time we ship orders to U.S. addresses only.
Do you charge sales tax?
Orders shipped to locations in California are subject to local sales tax which will be shown during checkout.
What is your return policy?
Our goal is 100% customer satisfaction. However, if you wish to return an item, it must be sent back to us in its original unused condition to the address listed in our contact page. The receipt or proof of purchase should be enclosed in the return shipment.
Returns will only be accepted if the goods are returned in their original unused condition. Unfortunately, we cannot honor returns that have been altered in any way or have been damaged during shipping.
Upon receipt of the returned item, we will examine it and notify you via email whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment, less the shipping and handling fee.
Returns are NOT accepted on:
- Items returned after 14 calendar days from the original purchase date.
- Custom and personalized orders.
- Items purchased on sale.
Refunds do not include any shipping and handling charges. All return shipments are paid by the customer.
Custom and personalized orders are non-refundable, please review your proofs carefully. We cannot offer refunds based on customer errors. If the error is ours, we will refund your money, but you will be required to return the order in its original condition prior to getting your money back. If your product arrived damaged or went missing in the post, please get in touch with us and we'll work with you to make it right.
In order to process your request efficiently, please contact us first before returning an item.
Do you offer professional Graphic Design services?
Yes, we do. Our professional digital portfolio is available upon request, please contact us for details.